20% Off For First Time Customers

Dome Glass & Candle

$50.00 USD

The fragrance promises to raise your spirits and enchant the senses. This skillfully formulated scented candle uses the highest quality wax and vegetal blends with 100% bleach-free cotton wicks. This assures an even, long-burning fragrance with maximum diffusion. The wax is carefully poured into a beautifully crafted vessel, then a glass dome to cover.

: Why your eCommerce store needs a shipping policy

There are several benefits to having a concise eCommerce shipping policy: It better informs your customers before they checkout, helps answer shipping-related questions, and allows you to take a proactive approach to any shipping issues that may arise.

Inform customers of shipping costs and options

Online shoppers most often search for a shipping policy to determine how much it is going to cost them upfront, depending on where they live. A well-developed shipping policy informs customers of shipping costs and the different shipping options (eg. 2-day shipping, next-day delivery) available prior to ordering.

By displaying shipping costs and the different methods of shipping available, you protect yourself from any customer who may have a complaint about how much they were charged and also save yourself time rather than having each customer inquire through your support channel(s) when they can find it themselves.

Inform customers of delivery times

Many online shoppers are expecting fast delivery. With these high expectations, it’s worth setting expectations with your customers on realistic delivery times. Along with displaying your shipping options, you’ll want to consider including shipping cutoff times (especially holiday shipping deadlines and any UPU delays), shipping times, and how long it would take to ship international orders.

Provide protection on your company’s behalf

Many times, online brands provide more than just shipping details by outlining other information such as return policy and exchanges, product damages, and international shipping expectations.

The more details you include on your shipping policy, the better. It provides you and your customers with peace of mind while answering their questions upfront.

6 things your include in a shipping policy should include

A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping.

1. Shipping rates & costs

Displaying shipping costs gives your customers a chance to review and calculate their total costs before they shop around. Showcasing shipping costs becomes even more important for international customers who may not qualify for certain offers such as free shipping. Many times, international shipping charges vary between retailers significantly due to an increase in carrier charges as well, so you’ll want to be as transparent as possible.

2. Shipping methods and delivery times

Whether you offer one or several shipping methods, list out the different methods and the expected business day estimated delivery times for each.
Many times this is shown using a simple table format with one column displaying the different methods such as standard shipping or express shipping and another one with expected processing time frames.

3. Shipping restrictions

If you have any shipping restrictions, such as shipping to certain countries or PO boxes, you will want to display them here. Sometimes, state legislation may prevent some products from being shipped to certain locations. Be very clear on what restrictions exist and who is impacted by them.

4. Missing or lost packages

There are several reasons why a package gets lost or becomes a delivery exception, and most of the times it is out of your control. But directing customers on what to do if a package goes missing creates peace of mind. You can do this by easily displaying contact information and directions on how to report missing or lost packages.

5. International shipping

If you offer international shipping, you will want to include a statement on who is responsible for customs and import duties. Showcase your international shipping policy by communicating which carrier handles your international shipments and who takes care of international taxes, charges, and any additional fees.

6. Return and exchange information

If your customers are about to make an order, they are likely interested in how your store manages returns and exchanges. Many online stores display a return and exchange policy on the same page as the shipping policy. It provides details such as how long it takes to process a return and when customers can expect a full refund according to the refund policy.
: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ncaird@boxxconnect.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package, or we will make arrangements with you to pick the item up at your address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or questions at sales@boxxconnect.com, or 858 832 5500 x 106.

Damages and Other Refund Issues

Please inspect your order upon receiving it, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on sale items or gift cards.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Dome Glass & Candle

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